Since 1999, we have been committed to providing the highest level of service and support to all of our clients: our Support Desk Team, Onsite Engineers, Design Architects and Business Development Managers are all here to assist you with your IT needs.
Considering outsourcing part, or all, of your ICT Infrastructure? We have a managed service solution for your organisation: a full suite of managed service components tailored to suit your business needs. Whether providing additional support to assist your IT Team to manage your IT facilities or completely outsourcing your entire IT service, here are just some of the ways in which we can assist:
Lettscom simply becomes an extension of your team.
Fully tailored break/fix service with service levels and response times to suit your business needs and budget.
We can assist with your users’ queries with our service desk facilities, including:
Our integrated monitoring enables faster support and maximum availability of your systems, highlighting problems before they arise. Our 24/7 monitoring service monitors the health of your IT infrastructure: when an alert is triggered and potential performance is hindered, our engineers can resolve the issue before it escalates into downtime, data loss or an expensive repair.
We can check and advise how your organisation's core IT infrastructure can be:
With a detailed ICT assessment of your infrastructure, we can map where you are today and where you will need to be tomorrow. Our recommendations are based on experience and proven methodology with a vast range of clients.
Lettscom's maintenance service is designed to increase the stability of your network and decrease downtime by ensuring that your network is fully up-to-date with all critical security updates to the system critical programs running your network.
It also assists in keeping you informed of any large email usage patterns arising from individual users, as well as monitoring your organisation's overall usage.